Terms & Conditions

• All quotations are subject to vehicle availability until confirmed.
• Quotations remain valid only for the period shown on the quotation.
• Prices are based on the information supplied by the customer.
• Any changes to dates, times, routes, passenger numbers or requirements may result in a revised quotation.
• Acceptance of a quotation does not automatically guarantee vehicle allocation until all booking conditions have been satisfied.

• A booking becomes confirmed only after Sky Coaches issues written confirmation.
• The confirmed quotation forms part of the booking agreement.
• Journey details should be checked carefully after confirmation.
• Customers must notify Sky Coaches immediately if any information is incorrect.

The payment terms below reflect the payment rules currently in force. The terms that apply to your hire are those stated on your quotation and booking confirmation.

A 30% deposit is due on acceptance of the quotation; the balance is due before booking confirmation.

• Approved corporate accounts may be invoiced on 7-day payment terms.

Customers agree to:

• Provide accurate journey information.
• Arrive at pickup points on time.
• Ensure passenger numbers are correct.
• Inform Sky Coaches of any accessibility requirements.
• Inform Sky Coaches if luggage requirements change.
• Comply with all safety instructions issued by the driver.

Sky Coaches operates its own fleet of executive coaches and minibuses.

Photographs displayed on our website show vehicles from the Sky Coaches fleet. However, the exact vehicle shown in a photograph is not guaranteed for a particular journey.

Vehicle allocation depends on availability, passenger requirements, luggage capacity, accessibility requirements, route conditions and operational needs.

Where operationally necessary, Sky Coaches may provide another suitable vehicle from its fleet. The replacement may be equivalent to or larger than the vehicle originally planned, without reducing the agreed passenger capacity or essential booked facilities.

Additional charges may apply if the customer requests:

• Route changes
• Waiting time
• Extra pickups
• Additional drop-offs
• Longer hire duration
• Increased passenger numbers

Any changes should be agreed before travel whenever possible.

Airport transfers include:

• Flight monitoring when a flight number has been provided.
• Pickup times adjusted according to actual arrivals.
• Meet and greet where booked.
• Waiting times according to company policy.

Parking charges and airport access fees may apply where necessary.

Sky Coaches will make every reasonable effort to operate services on time. However, delays caused by:

• Road traffic
• Accidents
• Diversions
• Severe weather
• Airport restrictions
• Police incidents
• Road closures
• Government restrictions
• Force majeure events

are outside our reasonable control.

Passengers must:

• Wear seat belts where fitted.
• Follow all reasonable safety instructions given by the driver or an authorised Sky Coaches representative.
• Remain seated when instructed and avoid behaviour that could distract the driver.
• Treat the driver, vehicle, other passengers and members of the public respectfully.
• Keep aisles, doors and emergency exits clear.

The following are strictly prohibited on all Sky Coaches vehicles:

• Smoking, including cigarettes, cigars and pipes.
• Vaping or using electronic cigarettes.
• Possessing, using, supplying or being under the influence of illegal drugs.
• Consuming alcohol or carrying open alcoholic drinks.
• Carrying dangerous, unlawful or prohibited items.
• Abusive, threatening, violent, unsafe or seriously disruptive behaviour.

Smoking is prohibited in public-service and work vehicles under applicable UK law. Vaping and alcohol consumption are prohibited under Sky Coaches company policy.

The driver may refuse boarding or stop a journey where a passenger’s conduct presents a safety risk, breaks the law or seriously disrupts the service. Any action taken must prioritise passenger safety and comply with applicable law.

Customers may be charged for damage caused by passengers including:

• Interior damage
• Excessive cleaning
• Broken equipment
• Missing equipment

Sky Coaches will make reasonable efforts to identify and return property found on its vehicles.

Passengers remain responsible for their personal belongings.

Found property will normally be kept for up to six months from the date it is found. After six months, unclaimed property may be donated, recycled or securely disposed of.

Perishable, unsafe, illegal or unhygienic items may be disposed of immediately. Identity documents, bank cards and other sensitive items may be handled or transferred to the appropriate issuing authority or police in accordance with applicable requirements.

Reasonable collection, storage, postage or delivery costs may be charged before an item is returned.

Customers should report lost property promptly by contacting info@skycoaches.co.uk and providing the journey date, booking reference and a description of the item.

Cancellation requests must be made in writing to info@skycoaches.co.uk.

Unless different cancellation terms are clearly stated in the customer’s quotation or booking confirmation, the following standard charges apply:

• More than 30 days before travel: 10% of the total booking price.
• 15–30 days before travel: 25%.
• 8–14 days before travel: 50%.
• 3–7 days before travel: 75%.
• Less than 72 hours before travel or failure to attend: up to 100%.

Cancellation charges will not exceed Sky Coaches’ reasonable losses, committed supplier costs and administration expenses.

Private passenger-transport bookings generally do not include the standard 14-day cooling-off right. This does not affect the customer’s mandatory statutory rights.

If Sky Coaches cancels the agreed service and cannot provide a reasonable alternative, the customer will receive a refund of the amount paid for the affected service, subject to their statutory rights.

Approved refunds will be returned to the original payment method without undue delay, normally within 5–10 working days and no later than 14 calendar days after approval. Banks and card providers may take additional time to display the funds.

Customer information is processed in accordance with:

• UK GDPR
• Data Protection Act 2018
• Sky Coaches Privacy Policy

Sky Coaches’ liability shall be limited to the extent permitted under applicable UK law.

Nothing in these Terms excludes liability where it cannot legally be excluded.

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.