Terms & Conditions

• All quotations are subject to vehicle availability until confirmed.
• Quotations remain valid only for the period shown on the quotation.
• Prices are based on the information supplied by the customer.
• Any changes to dates, times, routes, passenger numbers or requirements may result in a revised quotation.
• Acceptance of a quotation does not automatically guarantee vehicle allocation until all booking conditions have been satisfied.

• A booking becomes confirmed only after Sky Coaches issues written confirmation.
• The confirmed quotation forms part of the booking agreement.
• Journey details should be checked carefully after confirmation.
• Customers must notify Sky Coaches immediately if any information is incorrect.

The payment terms below reflect the payment rules currently in force. The terms that apply to your hire are those stated on your quotation and booking confirmation.

A 30% deposit is due on acceptance of the quotation; the balance is due before booking confirmation.

• Approved corporate accounts may be invoiced on 14-day payment terms.

Customers agree to:

• Provide accurate journey information.
• Arrive at pickup points on time.
• Ensure passenger numbers are correct.
• Inform Sky Coaches of any accessibility requirements.
• Inform Sky Coaches if luggage requirements change.
• Comply with all safety instructions issued by the driver.

Sky Coaches reserves the right to provide an equivalent or larger vehicle where operationally necessary.

Vehicle photographs shown on the website are for illustration purposes only.

Vehicle allocation depends upon availability.

Additional charges may apply if the customer requests:

• Route changes
• Waiting time
• Extra pickups
• Additional drop-offs
• Longer hire duration
• Increased passenger numbers

Any changes should be agreed before travel whenever possible.

Airport transfers include:

• Flight monitoring when a flight number has been provided.
• Pickup times adjusted according to actual arrivals.
• Meet and greet where booked.
• Waiting times according to company policy.

Parking charges and airport access fees may apply where necessary.

Sky Coaches will make every reasonable effort to operate services on time. However, delays caused by:

• Road traffic
• Accidents
• Diversions
• Severe weather
• Airport restrictions
• Police incidents
• Road closures
• Government restrictions
• Force majeure events

are outside our reasonable control.

Passengers must:

• Wear seat belts where fitted.
• Follow driver instructions.
• Behave safely.
• Not smoke or vape inside vehicles.
• Not consume illegal substances.

Drivers may refuse travel where passenger behaviour creates a safety risk.

Customers may be charged for damage caused by passengers including:

• Interior damage
• Excessive cleaning
• Broken equipment
• Missing equipment

Sky Coaches will make reasonable efforts to return lost property.

Items remain the owner’s responsibility.

Unclaimed property may be disposed of after the company’s retention period.

Cancellation charges will be confirmed within your quotation and booking confirmation.

Customer information is processed in accordance with:

• UK GDPR
• Data Protection Act 2018
• Sky Coaches Privacy Policy

Sky Coaches’ liability shall be limited to the extent permitted under applicable UK law.

Nothing in these Terms excludes liability where it cannot legally be excluded.

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.